UVH Terms and Conditions

Cancellation policy

We would like to offer our guests favorable cancellation conditions, which means that we deviate from the KHN conditions.

Below you will find the valid cancellation conditions whereby changes and cancellations must at all times be made in writing to Welcome@UtrechtCityHotels.com.

Individual reservations 1 to 5 rooms:

Reservations can be canceled free of charge till 12 hours before arrival date. Please take into account that the date of arrival starts at 0.00 AM (CET). If reservations are canceled within this period, we are forced to charge the first night based on the reservation value including VAT and excluding city tax. 

Group reservations 5 to 10 rooms:

Groups of 5 until 9 rooms can be canceled free of charge up to 4 days before arrival. If reservations are canceled between 4 days and the day of arrival, we are forced to charge the first night based on the reservation value including VAT and excluding city tax.

Group reservations 10 to 19 rooms: 
Groups of 10 until 18 rooms or more can be canceled free of charge up to 10 days before arrival.  
If reservations are canceled between 10 and 5 days before arrival, we are forced to charge 60% of the first night based on the reservation value including VAT and excluding city tax.

In case of cancelation between 5 days and the day of arrival we will charge 100% of the first night based on the reservation value including VAT and excluding city tax. 

In case of all reservations, we will charge the entire reservation value in the event of no show.

By confirming the reservation you agree to the above cancellation policy.

Cancellation conditions can change outside the above period and will be announced by Utrecht City Hotels. If the period has ended and the cancellation conditions have not been extended, Utrecht City Hotels will fall back on the valid KHN conditions.

Applicable cancellation conditions can be consulted at all times via www.UtrechtBoutiqueHotels.nl.                                                                      

The Uniform Conditions for the Hotel and Catering Industry (UVH) are the terms and conditions on which catering establishments based and operating in the Netherlands, such as hotels, restaurants, bars and related businesses (including catering firms, party service firms, etc.), provide catering services and enter into catering agreements. The UVH are registered with the District Court and the Chamber of Commerce and Industry in The Hague. Click here to view the UVH.